Shipping policy

Thank you for shopping with Idol Fusion!

 

Order Processing

All in-stock items are dispatched within 2–3 working days once payment has been received.

Unlike some retailers, we do not ship directly from overseas suppliers. All orders are fulfilled from our UK-based warehouse.

During periods of exceptionally high demand, order processing times may occasionally be extended. If this occurs, we will do our best to keep customers informed.

Once your order has been dispatched, delivery times will depend on the shipping carrier and destination.


Shipping & Tracking

We ship worldwide wherever our partnered courier services operate, subject to local restrictions and any temporary service changes.

UK Orders

We primarily use Royal Mail Tracked services for UK deliveries.

International Orders

We currently use Parcelforce Worldwide (via Royal Mail Group), depending on the destination country and available service.

All tracking information will be emailed once your order has been dispatched.


Estimated Delivery Times

United Kingdom

2–3 working days after dispatch

Europe

3–9 working days after dispatch

Please note that customs processing may occasionally cause delays.

International Destinations

7–14 working days after dispatch

Delivery times will vary depending on destination country, customs clearance and local postal services.

Please note that delivery estimates are provided as guidelines only and cannot be guaranteed.


Shipping Costs

Shipping charges are calculated automatically at checkout based on the destination and weight of your order.

Free UK Shipping

We offer free UK shipping on orders over £100.

Eligible orders are shipped using Royal Mail Tracked 48 (2nd Class Tracked) services.


Customs, Duties & Taxes

As we are a UK-based business, orders shipped outside the United Kingdom may be subject to customs duties, import VAT, taxes, tariffs, processing fees or other charges imposed by the destination country. These charges are the responsibility of the customer and are outside of our control.

Recent changes to import regulations in a number of countries, including the United States and European Union, may result in additional customs charges being applied to orders regardless of value. Customs authorities or delivery providers may also require additional processing, documentation or payment before a parcel can be released for delivery.

Delivery times may be affected by customs inspections, clearance procedures or regulatory checks.

Idol Fusion is not responsible for:

  • Customs duties, import taxes, tariffs or handling fees
  • Delays caused by customs processing or regulatory requirements
  • Parcels held, returned or refused due to unpaid customs charges

We strongly recommend checking your country's import regulations before placing an order. By placing an international order, you agree to pay any applicable customs charges required for your parcel to be delivered.

 

All Other International Orders

Customers outside the UK are responsible for any import duties, taxes, customs charges, or carrier handling fees that may apply in their country.

Idol Fusion is not responsible for:

  • Customs duties, taxes, tariffs, or handling fees
  • Delays caused by customs inspections or regulatory requirements
  • Parcels held, returned, or refused due to unpaid customs charges

We recommend checking your country's import regulations before placing an order. By placing an international order, you agree to pay any applicable customs charges required for delivery of your parcel.


Pre-Orders, Restocks & Advance Orders

Pre-order, restock, backorder and advance order items will be dispatched once they have arrived at our UK warehouse and have been processed for fulfilment. Any estimated release, arrival or dispatch dates will be listed on the product page where available.

Please note that supplier schedules, manufacturing delays, shipping disruptions and customs processing may occasionally affect these dates.

If your order contains a pre-order, restock, backorder or advance order item, the entire order will be held and shipped together once all items are available. If you would like in-stock items delivered sooner, please place a separate order.

Where applicable, any pre-order benefits (POBs) will be clearly stated in the product description and remain subject to supplier availability.


Frequently Asked Questions

Where are orders shipped from?

All orders are shipped from our UK-based warehouse.

We do not ship directly from overseas suppliers.


What shipping methods do you use?

We primarily use:

  • Royal Mail Tracked Services for UK orders
  • Parcelforce Worldwide for international orders

Tracking information will be provided once your order has been dispatched.


Do you ship internationally?

Yes.

We ship worldwide wherever our courier partners operate, although shipping availability may occasionally change due to local restrictions or carrier limitations.


How long will my order take to arrive?

In-stock orders

Dispatched within 2–3 working days.

Delivery Estimates

  • UK: 2–3 working days after dispatch
  • Europe: 3–9 working days after dispatch
  • International: 7–14 working days after dispatch

Please note that customs processing may affect international delivery times.


Can I track my order?

Yes.

A tracking number will be emailed once your order has been dispatched.

You can track:

  • UK orders through the Royal Mail website
  • International orders through the relevant Parcelforce tracking portal

I haven't received my parcel. What should I do?

Please contact us at hello@idolfusion.com and we'll do everything we can to help.

In many cases, parcels are being held for collection at a local delivery office or sorting centre.

If your parcel cannot be located, we will assist you through the appropriate missing parcel procedures with the carrier.


I need to cancel my order

If your order has already been dispatched

Unfortunately, we cannot cancel an order once it has left our warehouse.

If you no longer want the item, please contact us after delivery to arrange a return at your own expense.

Please note that original shipping charges are non-refundable.

If your order has not yet been dispatched

If we receive sufficient notice before dispatch, we will process the cancellation.

Refunds for cancelled orders will be issued less any applicable payment processing fees.


Why was my order cancelled?

In rare circumstances, we may need to cancel an order due to:

  • Stock discrepancies
  • Supplier shortages
  • Damage identified when products arrive at our warehouse
  • Circumstances beyond our reasonable control

If this happens, we will contact you as soon as possible and offer an appropriate resolution.

Where fulfilment is not possible, we will provide a full refund of any payment received, or store credit where agreed.


Last Updated: July 2026